Spindle

Participating in our research program is easy and quick. Simply sign up on one of our research websites or email us for more information on how to participate.

We never sell, share, or reuse your information, and all of your information is kept stored inside Spindle’s servers, which are encrypted and protected.

Yes, all our your information is encrypted using the Google Advanced Encryption Standard.

Yes, Spindle staff have access to your information but cannot see your password. To safeguard your details, we monitor and log any use of your information by any Spindle representative.

For your anonymity and to maintain confidentiality, your employer is not notified of your participation with Spindle, and we operate independently from them as well.

People routinely share accounts, everything from Netflix to banks, and the process Spindle uses is in line with industry standards. Your employer may not authorize sharing this information.

We may need to make small changes in order to collect the data you’ve consented to provide.

Spindle’s core mission is to help workers own their data. Your account is one small piece of building a better future where individuals own the data they generate. By connecting your account, we are able to explore the structure of data and analyze how these systems are built, ultimately allowing us to standardize the information in a way that is useful across financial services.

Spindle’s servers operate throughout the world, and because of our security protocols that monitor your account, your account could be accessed from one of many server locations. If you suspect unauthorized activity, please contact member support.

Yes, you can opt-out at any time and all of your data will be immediately deleted. Reach out to member support or email us.

No, we immediately stop using your information.

In order to participate in Spindle, you’ll need to have an accessible account with your employer(s). However, you don’t need to currently work there (only your account needs to be active and working).

Yes – people work for multiple employers and you can connect multiple accounts.

We’re interested in an ever-evolving set of accounts – to see a full listing please contact members support.

Yes, we do offer a referral bonus. Please, email member support to learn more.

Because our staff is global, and to efficiently assist members, our support team uses SMS and email to communicate. Text or email us and we’d be happy to help.

Email us with your updated information.

Please reach out to member support to update.

It is ongoing and we encourage your participation as long as you’re able to.

We primarily operate on weekdays, around the clock, but sometimes we have an influx of requests and ask for your patience. We answer most weekday inquiries within 12 hours (weekend inquiries will be answered on the next business day).

Typically, onboarding takes 10 minutes or less but does require you to be actively present during this time.

Our team is global, remote-first without a physical office space.

We currently use Paypal to process your funds. You should get paid immediately after application acceptance. You should know of your application status within 48 hours.

We’re actively working on expanding our payment methods. Please check in with member support.

Payment processors hold money when they need to undergo additional security checks, please reach out to your payment processor directly. We are happy to support you during this process but you’ll have to talk to them directly first.

The first business day of the month.

Our payment system is automated and cannot be sent early.

By referring more people and by connecting more accounts to the Spindle platform.

Please email or text member support.